Design Food Rescue Robot from scratch

Onsite research to fully empathize with volunteer drivers. Intuitive designs to include senior citizen users.

Food Rescue Robot

Make helping people easier

Quick Facts

Role:
UX Designer, Researcher, Manager
Tool:
Figma, Asana, Pen & Paper
Duration:
March 2023
Type:
Conceptual Project
Client:
Boulder Food Rescue
Team:
3 Product Designers

Empathy is to put yourself in others shoes

Because of the delayed response from the Boulder Food Rescue organizer, I took initiative to volunteer in a San Francisco local foodbank, SF Marin Food Bank, which operates similarly as Boulder Food Rescue.

As a result, I recruited 4 targeted interview participants 3 volunteer couriers and 1 food bank delivery manager.

It was raining cats and dogs that day, but it didn t decrease howpassionate some volunteers were. I learnt something very importantfrom the on site research:
The courier volunteers were motivated to come back, because of the warm personal interactions with people food recipients, fellowvolunteers, and staff.

Therefore, overall, our app should cultivate the sense of community and belonging. Our app shouldn't be a cold machine preventing the volunteers from meaningful personal interactions.

Want to learn more about this project?

Read the project details for a complete research and design process.

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